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Our customer promise

We are here for you
We welcome every personal contact with you and take time to listen. We are invariably attentive, helpful and ready to address your concerns. You also have easy access to key information at all times via publica.ch.

Your concerns are our priority
We are available to answer your calls Mondays to Fridays from 8 a.m. to 12 midday and 1.30 p.m. to 5 p.m. (4 p.m. on Fridays). If you send us an e-mail or letter, you will receive a response within a maximum of two working days.

Our advice is geared to solutions
We bring our extensive specialist knowledge and many years of experience to bear so that you derive optimum benefit from your pension solution. We combine professional customer care with a solutions-oriented approach.

Take us at our word
We answer your questions precisely and meticulously. We communicate with you in language you can understand. Our word is our bond.


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